Europe's Benelux Tilt With the European Union borders spreading eastward, are Europe's distribution centers still at the heart of the logistics future?
In on the Action Airports throughout China and Asia are looking to gain a share of the expanding Far East air cargo market
Air Cargo Excellence Survey Air Cargo World is proud to present the first ever Air Cargo Excellence (ACE) awards
ir Cargo World is proud to present the first ever Air Cargo Excellence (ACE) awards, created to provide invaluable insight and to award those who exceed above the norm. The charts on the following pages reveal how airports and air carriers fared in a comprehensive survey conducted by Air Cargo World.
Airports are divided into subcategories based on how many tons they handle annually, and were rated by carriers, charter operators, integrators and forwarders. Air carriers are subdivided by service categories: North America, international, charters and integrator/express delivery. The carriers, charters and integrators were rated by forwarders.
Survey respondents were asked to evaluate each company by rating 4 measures on a scale of 1 to 5; 1 is low and 5 is high. For each measure, the average rating across all companies studied in the survey is calculated and set to a value of 100. Ratings for each company are presented as an Indexed Score, relative to the average, to allow for easy comparisons:
A score greater than 100 represents above average performance
A score less than 100 represents below average performance
A score of 100 represents exactly average performance
Airports were graded on performance, value, facilities and regulatory operations. Air carriers were graded on customer service, performance, value and information technology.
CRITERIA DEFINITIONS FOR AIRPORTS
Performance: Fulfills promises and contractual agreements, dependable, prompt and courteous customer service, allied services - ground handling, trucking, etc.
Value: Competitive rates, rates commensurate with service level you require, value-added programs
Facilities: Apron, warehousing, perishables center, access to highways and other modes
Regulatory Operations: Customs, security, FTZ
CRITERIA DEFINITIONS FOR AIR CARRIERS
Customer Service: Claims handled with expedience, problems solved in a prompt and courteous manner, professional and knowledgeable sales force
Performance: Fulfills promises and contractual agreements, dependable, accomplishes scheduled transit times
Value: Competitive rates, rates commensurate with service level you require, value-added programs Information Technology: Tracking and tracing of shipments, Internet, electronic commerce capabilities
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ir Cargo World is proud to present the first ever Air Cargo Excellence (ACE) awards, created to provide invaluable insight and to award those who exceed above the norm. The charts on the following pages reveal how airports and air carriers fared in a comprehensive survey conducted by Air Cargo World. 
